# Infermedica blog

## Looking into the future of care navigation in healthcare

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**How governments are using AI to manage patient demand: Care navigation and digital triage**  
How governments and health systems use AI triage and care navigation to ease patient demand and get patients to the right care faster[[1]](/content/blog/articles/how-governments-are-using-ai-to-manage-patient-demand-care-navigation-and-digital-triage/index.html)

)[**Clinical governance in the age of AI: An interview with Dr. Charles Young**](/content/blog/articles/clinical-governance-in-the-age-of-ai/index.html)

Infermedica’s Chief Medical Officer, Dr. Charles Young, shares his views on clinical governance, trust in AI, and the role of health tech in improving patient access to healthcare services.

)[**Inside Germany’s Healthcare Reform: patient navigation and AI**](/content/blog/articles/germanys-healthcare-reform/index.html)

Infermedica CEO chats with Head of Innovation at TK, Daniel Cardinal, about healthcare reform in Germany in the context of AI, patient navigation, and system demand.

)[**Launching Conversational Triage: Combining LLMs with Bayesian Models**](/content/blog/articles/launching-conversational-triage/index.html)

Discover conversational triage, an enhanced healthcare AI product with improved patient understanding, language capabilities, and empathy.

)[**The ChatGPT effect: 5 considerations for building a truly effective digital front door**](/content/blog/articles/the-chatgpt-effect-5-considerations-for-building-a-truly-effective-digital-front-door/index.html)

Patients are seeking immediate, accessible, and conversational healthcare guidance, and they're turning to unregulated LLMs. This isn't a problem to be solved, but a demand to be met.

)[**Moving towards clinically validated Neuro-Symbolic AI**](/content/blog/articles/towards-clinically-validated-neuro-symbolic-ai/index.html)

Infermedica's vision for Gen AI in healthcare. Combining LLMs with clinically validated knowledge to create a conversational, trusted healthcare companion.

)[**When AI picks up: pre-triage voice agent for call centers**](/content/blog/articles/when-ai-picks-up-pre-triage-voice-agent-for-call-centers/index.html)

Introducing our pre-triage voice agent for nurse call centers. An AI-powered voice service that collects preliminary patient information before handing off to a triage nurse.

)[**6 reasons leading health insurers are choosing AI triage and care navigation**](/content/blog/articles/6-reasons-leading-health-insurers-are-choosing-ai-triage/index.html)

Discover how leading healthcare insurers worldwide create member-centric experiences while managing rising healthcare costs.

)[**Virtual triage for public health and governments**](/content/blog/articles/virtual-triage-for-public-health-and-governments/index.html)

Benefits of virtual triage for public health and governments—navigating patients, improving access, crisis management, increasing use of preventative services.

)[**8 questions to answer before investing in virtual triage**](/content/blog/articles/8-questions-to-answer-before-investing-in-virtual-triage/index.html)

Before investing in virtual triage for your health plan or public health system, consider these top questions and Infermedica’s evidence-based results.

)[**Optimizing nurse triage call centers with virtual triage: Benefits for organizations, nurses, and patients**](/content/blog/articles/optimizing-nurse-triage-call-centers-with-virtual-triage/index.html)

AI-powered virtual triage in nurse triage call centers improves efficiency, nurse retention, and care continuity compared to Schmitt-Thompson RBTPs.

)[**Meeting new standards for telemedicine: TeleClinic and Infermedica team up on structured initial assessments**](/content/blog/articles/teleclinic-and-infermedica-team-up-on-structured-initial-assessments-telemedicine/index.html)

Learn how TeleClinic and Infermedica’s partnership meets Annex 31c requirements with structured initial assessments for telemedicine users in Germany.

)[**Connecting care: How Healthdirect helps up to 26 million people access healthcare with Infermedica**](/content/blog/articles/connecting-care-healthdirect/index.html)

Learn how the implementation of Infermedica’s AI tools is helping 26 million Australians have a connected, efficient, and user-friendly healthcare experience.

)[**Not all AI is created equal. We’ve got MDR Class IIb certification.**](/content/blog/articles/not-all-ai-is-created-equal-we-ve-got-mdr-class-iib-certification/index.html)

Building trust in healthcare AI: our Medical Guidance Platform is now MDR Class IIb certified, the highest level for software of its kind.

)[**DocMorris embeds Infermedica's symptom checker to enhance their virtual care services**](/content/blog/articles/docmorris-and-infermedica-simplify-health/index.html)

DocMorris and Infermedica team up to bridge the gap between first symptoms and receiving correct treatment.