Conversational Triage

The most natural, medically intelligent way to engage your patients. Self-assessment. Triage. Care guidance. 24/7 navigation.

The experience users want. The outcomes you need. Built for healthcare insurers, public health & government, telemedicine, healthcare providers

• Supports various languages

• Embed via API or white-labeled iFrame

• Built to integrate with your ecosystem

• Safe by design—proven clinical protocols

• Loved by patients—80% would use it again

• Ready to scale with you

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Conversational interface Medical knowledge

An agentic AI that blends Large Language Models and verified medical knowledge to deliver a human-like, personalized experience—helping users share concerns in their own words and receive accurate clinical guidance.

More than a chat A smarter start to healthcare

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Advanced symptom recognition

Our agentic AI accurately interprets symptoms described using natural language. With the ability to understand vague language, spelling mistakes, and colloquialisms, as well as to connect health issues that might be related.

A real conversation—not a rigid form

Users can ask follow-up questions, share extra details, and get responses that adapt in real time. It’s a dynamic, natural exchange—like talking to a real doctor.

Transparent clinical reasoning

Backed by medical reasoning, our solution provides clear, explainable logic behind every question and recommendation, ensuring safety and accountability—and helping to build trust.

Empathetic engagement

Our agentic AI has an empathetic tone, making the conversation feel more human-like. Helping to foster stronger patient connections that lead to improved engagement, trust, and adherence to care recommendations.

Seamless transfer to next steps

Following the initial symptom assessment conversation, users are guided on appropriate next steps. Depending on how the AI tool is integrated, the next step could be information about self-care, a link to book a telemedicine or in-person appointment, encouragement to sign up for preventative services, or links to other appropriate services.

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Advanced symptom recognition

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A real conversation—not a rigid form

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Transparent clinical reasoning

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Empathetic engagement

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Seamless transfer to next steps

Keep safety as #1 Use AI built for healthcare

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Clinical validation

Proven accuracy, validated by extensive clinician work

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Safety and reliability

Deterministic and explainable decision paths, eliminating the "black box"

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Optimized user experience

Purpose-built for medical conversations, ensuring seamless and effective interaction

Your journey to smarter triage starts here

Frequently asked questions

1. What is Infermedica’s Conversational Triage?

   It’s a patient-facing AI solution that combines a general-purpose Large Language Model (LLM) with Infermedica’s clinically validated medical reasoning engine. The chatbot enables intuitive, natural conversations while ensuring medically sound triage and care navigation. More information in our Conversational Triage blog.

2. How does it differ from general-purpose LLMs?

   Unlike standalone LLMs, which can generate fluent but unreliable medical responses, our solution integrates an LLM with a verified medical knowledge base and reasoning engine. This hybrid design ensures conversations feel natural while remaining clinically accurate, auditable, and safe—critical for patient-facing healthcare use cases.

3. Is it clinically validated?

   Yes. Infermedica’s core engine has been rigorously tested and is trusted by leading healthcare organizations worldwide. All outputs are anchored in verified medical logic to ensure reliability and compliance.

4. What use cases does it support?

   Well-suited for digital front doors, virtual care platforms, insurance portals, and patient engagement apps, this solution enables symptom triage, care navigation, and patient education. It enhances care acuity alignment and boosts service efficiency.

5. Can it integrate with our existing systems?

   Yes, the solution is designed to integrate into existing healthcare ecosystems. We offer an API-first architecture that integrates seamlessly with mobile apps, web platforms, EHRs, and CRM systems. It can be used as a triage-only assistant or part of a broader care navigator, and it’s completely configurable—you have full control over rules and routing. The solution is mapped to ICD-10 & SNOMED, and powered by transparent clinical reasoning. It also supports pre-fill from patient records.

6. How is patient data handled?

   We are fully compliant with GDPR, HIPAA, and other applicable regulations. All patient interactions are encrypted, and access controls can be configured to meet your security standards. Learn about regulatory compliance.

7. Is the AI explainable and auditable?

   Absolutely. Every recommendation can be traced back to structured medical reasoning. Our system ensures transparency and accountability, unlike black-box LLM applications.

8. What’s required to get started?

   Contact us today for a personalized demonstration and explore the benefits tailored to your unique needs. Let's discuss how we can streamline your services, enhance patient care, and drive efficiency.