Chatbot Terms of Service - Infermedica
Terms of Service
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General Provisions
These Terms of Service set out the rules on the provision of services by electronic means for the Chatbot available on infermedica.com.
Whenever these Terms of Service refer to:
a) Agreement: an agreement for provision of services by electronic means, concluded between the User and the Service Provider,
b) Chatbot: a software application that acts as a virtual assistant of the User when browsing the Website,
c) Force Majeure: an extraordinary external event occurring after the conclusion of the Agreement, which is unforeseeable and cannot be prevented,
d) GDPR: Regulation (EU) 2016/679 of the European Parliament concerning the protection of personal data,
e) Terms of Service: these Terms of Service,
f) Website: the infermedica.com website,
g) Service Provider: Infermedica spółka z ograniczoną odpowiedzialnością, registered in Wrocław, Poland,
h) User: a natural person over 18 years of age using the Chatbot.
By using the Chatbot, the User declares that they will comply with these Terms of Service.
Services provided by electronic means
The Chatbot service provides an interactive communication for information on products and services offered by the Service Provider, free of charge. Proper use requires a computer device with Internet access and a compatible web browser.
Conclusion and termination of the agreement on services by electronic means
The User's interaction with the Chatbot starts upon initiating communication by clicking the appropriate screen icon. The Agreement is voluntary. The User can withdraw from or terminate the Agreement by ceasing to use the Chatbot. The Service Provider can terminate the Agreement if the User violates the Terms of Service.
Rules concerning use of the Chatbot
Users are prohibited from disseminating unlawful content through the Chatbot. They must use it according to its intended purpose and avoid disrupting its functioning.
Complaint procedure
Complaints about the Chatbot can be submitted in writing to support@infermedica.com. Complaints must include identifying information, subject matter, and reasons for the complaint, and will be processed within 14 business days.
Personal data and cookies policy
The Service Provider protects personal data in accordance with the GDPR. More details can be found in the Privacy Policy and Cookies policy.
Final Provisions
Users must be aware of the inherent risks associated with electronic services, including malware and phishing. Any changes to these Terms of Service will take effect upon being published. By using the Chatbot, the User agrees to comply with the Terms of Service. The governing law is the Republic of Poland, ensuring applicable protections for consumers.