Clinical AI triage that gets patients to the right care by chat, voice, or call center

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Deployed across 30+ countries since 2012

How organizations use Infermedica

Call center & nurse triage

Give nurses and call center agents AI-powered decision support that reduces call handling time, improves triage consistency, and works by voice or screen → Learn more

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Digital front door triage

Conversational AI that triages patients through natural dialogue — not forms — and routes them to the right level of care → Learn more

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Pre-visit intake

Collect structured patient data before consultations so clinicians start at minute three, not minute zero → Learn more

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How much can your health system save?

Our virtual triage deployments deliver cost-to-savings ratios of up to 1:10. Calculate the impact for your organization — based on real-world evidence from national health system deployments. [Calculate your savings](/content/savings-calculator "Calculate your savings"/index.html)

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Compliance, security, and data governance by design

Medical Device Certification

MGP is certified as a Class IIb medical device under EU MDR and registered with the UK MHRA.

Quality Management and Information Security

Certified with ISO 13485:2016 for medical devices and ISO 27001:2022 for information security.

Data Protection

Global compliance with GDPR, HIPAA, and SOC 2 Type 2®, built around secure data practices.

Regulated Healthcare Ready

Designed to meet strict regulatory and data residency requirements. LEI code: 984500NIA7B8AFF75805

Learn more about our regulatory compliance →

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Who we help

Public health/government

Power your national digital front door with certified, auditable AI triage. Trusted by ministries of health and national health systems across 30+ countries — from Australia to the NHS.

Health plans/insurers

Reduce unnecessary care escalations, lower cost per triage, and give members 24/7 access to clinically governed guidance — with full auditability and regulatory compliance.

Healthcare providers

Streamline intake, support nurse triage decisions, and reduce time-to-care — whether in your call center, ED, or digital front door.

Telemedicine companies

Add certified pre-visit triage and intake to your platform — so providers spend less time gathering symptoms and more time treating patients.

Pharmaceutical companies

Reach patients at the moment of symptom awareness with targeted educational campaigns within certified triage workflows — reaching millions of engaged health-seeking users.

Conversational and voice triage

Conversational Triage

Natural dialogue, medical-device-grade safety. Patients get a conversational experience with the safety and auditability that healthcare demands. Learn more →

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Call Center Voice Agent

Your triage line’s first responder. Voice Agent handles the initial patient interaction — collecting symptoms, assessing acuity, and preparing a structured handoff — so your nurses focus on clinical judgment, not data gathering. Learn more →

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Trusted experience, life-saving impact

5M+ health checkups performed
29K+ hours of medical review
2+ years of experience in AI
17+ global customers
7 countries served
5 languages covered

Experience our clinical AI in action

See how Infermedica’s triage engine guides a patient from symptoms to a care recommendation — in under three minutes. Try a demo interview

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Peer-reviewed research on Infermedica's technology

Connecting 26 million Australian citizens with healthcare services

Infermedica’s tools improved self-assessment adoption and completion rates and positively impacted overall health system efficiency. New England Journal of Medicine AI →

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Driving virtual care adoption on a national scale

A national evaluation of 1.55 million encounters found that Infermedica improved care-acuity alignment, reduced ED visits, and drove adoption of alternative care pathways. Mayo Clinic Proceedings: Digital Health →

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Clinically validated: on par with the gold standard

In peer-reviewed evaluation, Infermedica performed as safely as Schmitt-Thompson telephone triage protocols while collecting richer initial patient data for more informed clinical decisions Journal of Hospital Administration →

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Delivering cost savings for health plans

Infermedica’s AI-powered virtual triage improves efficiency and reduces costs when integrated into patient-facing tools of a large private health insurance company. Journal of Hospital Administration →

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Evidence of life-saving impact at scale

Across millions of triage interviews, approximately 2 in every 1,000 led to potentially life-saving care escalations — directing patients toward medical attention they had not previously considered. Frontiers in Public Health →

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[Access the full library of publications →](/content/research-studies "Access the full library of publications →"/index.html)

Trusted by national health systems in 30+ countries
[Let's discuss your triage challenges](/content/contact-sales "Let's discuss your triage challenges"/index.html)

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